Terms & Conditions

GENERAL TERMS


By using our website, you (“Customer”) agree to be bound by these Terms and Conditions (“Terms”). These Terms also apply to the supply of all transportation services and other services booked via the website (https://www.diamondluxurytransfers.co.uk), telephone, email.

  • Diamond Luxury Transfers request a minimum of 3 hours notice for any online bookings.
  • If you would like to book a car with less than 3 hours notice – Please call our helpline: +44 (0)121 582 4717
  • Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
  • The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
  • Customers are responsible for any damage they cause to the interior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
  • We may provide subcontracted vehicles.
  • By supplying your email address you permit Diamond Luxury Transfers to contact you via email, in return, we promise never to supply your email to any third party.
  • We reserve the right to change your vehicle or chauffeur at any time if necessary.
  • Every effort will be made by Diamond Luxury Transfers to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time. It is the responsibility of the Customer to ensure that sufficient time is allowed for completion of the Service. Diamond Luxury Transfers gives any advice on journey times in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for any direct or consequential loss, delay or inconvenience caused to the Passenger(s) by the actual journey time (including but not limited to flight and hotel costs).
  • Our Chauffeurs will travel by the most appropriate route on the day unless instructed otherwise by the Customer at the time of booking.
  • Diamond Luxury Transfers vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and Diamond Luxury Transfers shall not be held responsible/liable for any loss/damage to such property.
  • The Passenger shall be responsible for their luggage and personal items at all times and shall ensure that they are loaded into the vehicle prior to the commencement of the service and unloaded from the vehicle upon completion of the service. Diamond Luxury Transfers will accept no responsibility for any loss or damage to luggage and personal items or consequential losses arising as a result of luggage and personal items that are not loaded or unloaded from the Passenger vehicle.
  • Diamond Luxury Transfers will keep a lost property book at their office and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
  • Diamond Luxury Transfers and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
  • Diamond Luxury Transfers maintains a strict non-smoking policy in all its vehicles.
  • We do not accept online bookings for wedding journeys. Weddings are a specialist booking and we require that you call the office to discuss and book your wedding journeys.
  • Nothing contained in these terms and conditions can affect the Customers’ statutory rights.

BOOKING TRANSPORTATION SERVICES


Diamond Luxury Transfers are a licensed private hire vehicle operator. As such, we only accept booking requests for chauffeur-driven travel directly from our customers/passengers. Our chauffeurs are not licensed to accept a booking request. Please only book via our website booking form, email:sales@diamondluxurytransfers, or telephone: 0121 582 4717.

The contract for all bookings is between the customer/passenger (i.e: the company or person booking and paying for the transport service) and Diamond Luxury Transfers Ltd. Diamond Luxury Transfers is responsible for both accepting the booking as well as the provision of the transportation services.

Diamond Luxury Transfers only accept payments directly. Our chauffeurs never collect fares.

Diamond Luxury Transfers reserve the right to cancel any booking with a passenger. All bookings are subject to availability.


PAYMENT TERMS


  • Payment Terms — All payments are due in full before any bookings are undertaken. Online bookings are charged automatically by Diamond Luxury Transfers at the time of booking.
  • Payment Methods — Diamond Luxury Transfers accept most Credit or Debit cards excluding American Express. BACS transfers must be received before any bookings are undertaken.
  • Wedding Bookings — For wedding bookings, a 25% deposit is required at the time of the booking, with the remaining balance due 14 days prior to the actual booking.
  • Changes to Bookings — Any deviations to the original booking price, such as additional waiting time, extra hours, car parking and address changes, will automatically be charged from the credit card that you provided upon booking.
  • Credit Card Statement — The charge on your credit card statement will be shown as Diamond Luxury Transfers Ltd.

BUSINESS ACCOUNT CUSTOMERS


  • Invoices — All invoices to be paid to Diamond Luxury Transfers, within 30 days of the date of the invoice, unless otherwise agreed in writing.
  • Monthly payment — On approval, business account customers can pay monthly. Diamond Luxury Transfers will provide a detailed invoice at the beginning of each month. This will include a breakdown of all journeys and charges, disbursements, parking and cancellation fees incurred under that business account during the preceding month.
  • Overdue payment — Diamond Luxury Transfers reserves the right to suspend customers access to their business account in the event of any overdue payment.
  • Late payment charges — Diamond Luxury Transfers reserves the right to be paid all costs for recovering late payment from overdue business account customers. This will include Diamond Luxury Transfers administrative costs and any associated costs incurred with lawyers or debt collection agencies.

CANCELLATION AND REFUND POLICY


  • If a booking is cancelled by the Customer more than 24 hours from the start of the period of hire, all monies paid will be refundable.
  • If a booking is cancelled by the Customer less than 12 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
  • If a wedding booking is cancelled within 30 days from the start of the period of hire, the deposit will be non-refundable.
  • If multiple vehicle bookings are cancelled by the Customer, within 7 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
  • If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

COMPLAINTS

SPEAK TO US


If the customer has any complaints regarding Diamond Luxury Transfers, the customer is encouraged to inform Diamond Luxury Transfers as soon as possible, but no later than 7 days after the booking.

Diamond Luxury Transfers will always try to facilitate an amicable solution to any complaint and may provide a refund or an account credit after the resolution of each case has been carefully looked into.


DATA PROTECTION AND PRIVACY


  • Diamond Luxury Transfers guarantees its customers that all their personal data remains safe and private. Any personal data that customers supply to Diamond Luxury Transfers upon booking by online, email or phone will be used by Diamond Luxury Transfers in accordance with its privacy policy only.
  • Diamond Luxury Transfers do not store any credit card data.
  • Diamond Luxury Transfers uses the services of third party payment processor. Diamond Luxury Transfers is not responsible or liable for any errors by these payment processors.